Fido Sim Card

General Questions

• 1. Do I have to pay anything while I'm in India?

  While you are in India, you won't have to pay a single rupee or dollar. We provide a free sim card with free shipping, so there is no need for you to worry. As soon as you arrive in Canada, your plan begins and you start paying a month after you have used the service. However, you will need to make sure that you do not insert your sim card in India because you will be billed for roaming each day if you insert your sim.

• 2. Is it possible to cancel or change the plan at any time?

  Due to this being a no-contract plan, you are not obligated to use the service for years to come. At the end of your payment cycle, you could change or cancel the plan without incurring any additional fees.

• 3. When will I receive the SIM Card?

  If you have chosen the “ship to my address option” you will receive the SIM within 3-5 days

• 4. I do not know my Canadian address as yet, What should I do?

  You can enter your temporary residence or temporary quarantine address Or your college Address and change it once you land in Canada.

• 5. When can I use my SIM Card?

  You can insert the SIM the moment you land – please ensure to restart your phone Please do not use the SIM card while abroad as this will result in Roaming charges

• 6. When will I receive my phone number?

  The phone number will be provided once the SIM card is activated Please check your emails for confirmation from the team

• 7. When will I receive my bill?

  Your first bill will arrive within 5 days of the service being activated The due date to pay this bill will be approximately 20 days later You can pay directly online or via the app using any debit/visa or credit card.

• 8. When Will My SIM card be activated?

  Once confirmed that you have your boarding pass to Canada, your SIM will be activated i. Please ensure to communicate with the SIM card team with regards to any delays in departure SIM card can only be activated with the exclusive plan prior to departure – no exceptions.

• 9. How long can I use the SIM for?

  This is a no-contract plan that you can use for as long as you wish.

• 10. Would I be able to purchase a mobile phone with a Sim-Card, such as the latest iPhone?

  Definitely, you can order the iPhone whenever you want. Using your existing phone number, you can log in to fido.ca and explore various offers associated with your account to order an iPhone or any other mobile device. Fido has a wide range of mobile inventory including the latest iPhone as well as accessories. Please view their website to see all the mobiles you can apply for.